Terms and conditions of use

1.1 The present terms are applicable for all legal relations arising between all persons and www.divedepo.com run by Aquatex Eesti OÜ, reg. code  10508414 , Raja str. 12, Kulna, Keila v., Harjumaa, Estonia (hereinafter referred to as Divedepo e-shop), as a result of purchasing the products from Divedepo e-shop.

1.2 In addition to the present terms, the legal relations arising as a result of purchasing the products from Divedepo e-shop are regulated by applicable legislative acts of Estonian Republic.

1.3 In order to provide the best and most secure sevice and for the benefit of Divedepo e-shop development, Aquatex Eesti OÜ has the right to amend and supplement the present terms as well as Divedepo price list. All terms and pricing changes will be published online on divedepo.com website. Terms and pricing changes come into effect immediately after their publication on divedepo.com website. Should the order be placed before the terms change have occured, the legal relations between the client and Aquatex Eesti OÜ are to be regulated according to the conditions which were in force at the time of placing the order, unless provided otherwise by law or the present terms.  

2.1. Divedepo e-shop price list is valid for timely paid invoices according to section 4 of the present terms.

2.2. All prices include Value Added Tax (20%).

3.1. You can change the number of items you order. To confirm changes click 'update' button. To proceed with payment click 'next'. 

3.2. On the next page you will be asked to enter the billing info. Fill in the buyer's credentials and click 'next'. On the next page you will have to confirm the order and choose the payment method. 

3.3. Please double-check the billing and shipping information, since quick and uninterrupted delivery of your order depends on the accuracy of the info submitted.  

3.4. The contract enters into force the moment the payment is transferred to Aquatex Eesti OÜ bank account.

4.1. Please choose the suitable payment method on the billing page.

4.2. Order can be paid for using the following options:

1) Using internet-banking (Paypal). 

2) Using invoice. On the order confirmation page click 'request an invoice'. The order confirmation will be sent to your e-mail address, the invoice will be sent after the payment.

3) Using credit card

4.3. Should the placed order not be paid for in 5 days period, it will be cancelled.

5.1. After the contract has entered into force according to sect. 3.4, the ordered product will be delivered to address specified in the order. The time of delivery will be arranged with the customer in advance by email specified in the order.

5.2. The courier will deliver the product along with the necessary documents within the time period specified in the product card. Please read detailed information on delivery page. 

5.3. Should the ordered product be out of stock and subject to special order from the supplier, and cannot be possibly delivered in time period specified in the product card, as well as other situations where the timely delivery is not possible due to circumstances which Aquatex Eesti OÜ cannot be held responsible for, we will inform the customer by telephone or e-mail specified in the order in 2 business days period from the moment the contract becomes operational according to sect. 3.4 of the present Terms, and will arrange a new product delivery time.

Should you lose your interest towards the product due to an excessive delivery time, you have the right to cancel the order (see sect. 6.1. and 6.3. for more info), and we will refund the sum you paid for the product along with the transportation costs. When purchasing products on order, you will receive an invoice for the 100% prepayment.

5.4. After the ordered product is passed to the courier, the latter will arrange the delivery time with you in advance.  

5.5. The courier will deliver the product to address specified in the order. Delivery address cannot be changed after the order is placed. 

5.6. Please double check the billing and shipping info in order to prevent delays and discrepancies while delivering the product. Aquatex Eesti OÜ and the courier are not responsible for delivery delays and discrepancies should such delay or discrepancy be caused by inaccurate or incorrect data submitted by the customer. 

5.7. The courier delivers the ordered product along with the delivery note. Before signing the delivery note, please check the package condition. If the the pachage appears to be damaged while transporting, please make a relevant record on the delivery note. We recommend to make a photo of the damaged goods and send it to info@divedepo.com and contact the client service immediately via e-mail info@divedepo.com or by phone +372 56151422. Products damaged during transportation will be replaced.

5.8. Delivery conditions are valid within the territory of the Estonian Republic only. Should the order be made with the intention to deliver products abroad, please contact the customer support center. 

5.9. Product installation and old product removal services are not offered on the small island.

6.1. You have the right after paying for the product, but before product delivery, to cancel your order by sending a corresponding message along with order number and your bank account number to Divedepo e-shop e-mail address info@divedepo.com or by calling the client support number +372 56151422. 

6.2. After receiving the product you have the right to familiarize yourself with it during 14 days time. If for some reason you are not satisfied with the purchased product, you have the right to return it in 14 days time by sending a corresponding message using the customer service form or by bringing it to the nearest Divedepo shop. When returning the product to the store the client pays the defectation fee in amount of €10. Should the returned product have a signs of depreciation, Aquatex Eesti OÜ has the right to refuse accepting the product or make an arrangement concerning the amount of compensation for the depreciated product. To settle the payments Aquatex Eesti OÜ will send a deduction application to the customer’s e-mail address specified in the order. Should the customer not agree with the amount of deduction, he or she has the right to involve an independent expert to determine the amount of product’s depreciation. The cost of expertise is split equally between the customer and Aquatex Eesti OÜ, unless one of the parties has claims, which are obviously unreasonable. In this case the cost of expertise is to be borne by the party, whose claim is obviously unreasonanable.

6.3. When cancelling the order according to sect. 6.1, or when returning the product according to sect. 6.2, the client is returned the sum paid for the order, with the deduction of the defectation fee in amount of up to 10 € (see sect. 6.2). The due sum is to be transferred to the client's bank account not later than 14 days after receiving the client's return claim, provided the product has been returned by the same deadline, i.e. during 14 days, except for for provisions stated in sections 6.2 and 6.4.

6.4. The returned product must be fully complete, in original packaging (should contain all the items contained in the product packaging: cables, plastic bags, polystyrene foam packaging, etc.). Should the product be purchased during a campaign with some other product bundled with it, the whole bundle is to be returned (i.e. all the products). 

6.5. Return policy does not apply to products ordered in accordance with client's personal specifications or custom-made according to conditions set out by the client. 

7.1. Aquatex Eesti OÜ is responsible for all inconsistencies and defects, which appear in 1 years time (for physical persons) / in 1 year time (for legal persons), starting from the moment of product acceptance.

7.2. Aquatex Eesti OÜ is not responsible for:

a) Damage or degradation of the product caused by the client or the third party.

b) Defects caused by inappropriate use of the product.

c) Normal physical wearing caused by the normal usage.

7.3. Should the product be defective or not meet the reqirements, the customer has the right to demand the product to be replaced with the product meeting the requirements and free of defects, or revoke the order and return the product not meeting the requirements to Aquatex Eesti OÜ.

7.4. Should the product not meeting the requirements be returned, the sum paid for the product (including the transportation costs) will be refunded no later than 30 days after revoking the order and receiving the notification on revoknig the contract.

7.5. Apart from the rights subsequent to the guarantee terms, the client also has other rights in accordance with the applicable legislative acts in force.

8.1. Aquatex Eesti OÜ and the customer are mutually liable for any damage caused to another party by not complying to the present terms in amount and in cases provided for by the applicable European Union legislative acts.

8.2. Aquatex Eesti OÜ is not responsible for the damage incurred to the customer as well as product delivery delays, should such damage or delivery delay be caused by circumstances beyond Aquatex Eesti OÜ control, and occurrence whereof Aquatex Eesti OÜ did not foresee and could not have possibly foreseen (Force Majeure).

9.1. All the personal data, submitted by the customer while visiting and effecting purchases in Divedepo e-shop are conseidered confidential. A protected data transnission channel with the bank guarantees the security of personal data and bank transactions. Divedepo e-shop has no access to these data.

9.2. All matters not covered by the present terms are to be resolved based on the applicable legislative acts of Estonian Republic.

9.3. Disputes emerged due to ordering and purchasing of the goods via Divedepo online store between You and Aquatex Eesti OÜ are being settled by negotiation. In case if the agreement was not reached You have the right to apply to protect Your rights via Consumer Protection Board to Commission on Consumer Complaints or to Tallinn City Court. The consumer may file a complaint independently or by proxy. At the resolution of disputes the existing legislation of The Republic of Estonia is being taken into account.

10.1 All the images are for illustrative purposes only.

10.2 Product price and stock status can change with no prior notice.  

10.3 We reserve the right to cancel an order with incorrect data, such as typing errors, technical problems or mass ordering. In case of an obvious price error Divedepo e-shop may allude to an error. Namely, if there has been an obvious mistake, the customer should realize the error (for instance, if the Snorkel that costs €100 is for sale at €1). All the advertised products can only be ordered 1 item per client. The 'limited amount' or similarly marked products can be ordered only 1 item per client.

10.4 The product info is checked and updated on a regular basis. The info could have been changed since your last visit. On rare occasions manufacturers’ web pages include inexact data, which may be accidentally transferred to product data page. In this case Divedepo e-shop cannot be held responsible for product data errors. We recommend to control the data accuracy of the product in question by customer support phone +372 56151422.