Terms and conditions of use

1. Applicability

1.1 The present terms are applicable to all legal relations arising between all persons and www.divedepo.com, operated by Aquatex Eesti OÜ, registration code 10508414, located at Nõlvaru tee, Jõgisoo küla, 76411, Harju maakond, Estonia (hereinafter referred to as Divedepo e-shop), as a result of purchasing products from Divedepo e-shop.

1.2 In addition to these terms, the legal relations arising from the purchase of products from Divedepo e-shop are regulated by the applicable legislative acts of the Estonian Republic.

1.3 To provide the best and most secure service and for the benefit of Divedepo e-shop development, Aquatex Eesti OÜ reserves the right to amend and supplement these terms as well as the Divedepo price list. All changes to terms and pricing will be published online on the divedepo.com website. Changes to terms and pricing take effect immediately after their publication on the divedepo.com website. If an order is placed before the terms change has occurred, the legal relations between the client and Aquatex Eesti OÜ will be regulated according to the conditions that were in force at the time of placing the order, unless otherwise provided by law or these terms.

2. Pricing

2.1. The prices listed are applicable as long as the invoices are paid on time, in accordance with the conditions outlined in section 4 of the terms.

2.2. The stated prices already include the Value Added Tax (VAT), which is 22%.

3. Shopping Cart and Checkout Process

3.1. Adjust the quantity of products in your cart as needed. To apply any modifications, press the ‘update’ button. When you’re ready to make a payment, select ‘next’.

3.2. Subsequently, you’ll be prompted to provide your billing details on the following page. Enter the purchaser’s information and proceed by clicking ‘next’. The subsequent page requires you to verify your order and pick a payment option.

3.3. It’s important to verify the billing and delivery details to ensure your order is delivered promptly and without any disruptions. The correctness of the information provided is crucial.

3.4. The agreement becomes legally binding once the payment has been deposited into the bank account of Aquatex Eesti OÜ.

4. Payment Options for Your Purchase

4.1. On the billing page, select a payment method that works best for you.

4.2. You have several payment options available:

• Via online banking, such as Paypal.
• By requesting an invoice. Simply click on ‘request an invoice’ on the order confirmation page. You’ll receive the order confirmation by email, and the invoice will follow once payment is made.
• By paying with a credit card.
• Certain regions have also direct Bank links available.

4.3. Please note, if payment is not received within a 5-day window, the order will automatically be voided.

5. Receiving Your Order

5.1. Once the agreement is effective as per section 3.4, the product you ordered will be dispatched to the address you’ve provided. We’ll coordinate the delivery schedule with you via the email address given in your order.

5.2. The delivery service will bring the product and all associated paperwork within the timeframe mentioned on the product’s information page. For comprehensive delivery details, please refer to the delivery information page.

5.3. In the event the product is unavailable and requires ordering from the supplier, or if delivery within the stated timeframe is unfeasible due to reasons beyond Aquatex Eesti OÜ’s control, we will notify you within two business days after the contract takes effect (refer to section 3.4). We will then work with you to set a new delivery date. If the delay causes you to reconsider your purchase, you’re entitled to cancel the order (refer to sections 6.1. and 6.3. for details), and we will reimburse the amount paid, including shipping costs. For made-to-order products, you will be billed the full amount in advance.

5.4. The courier, upon receiving the product, will contact you to prearrange the delivery time.

5.5. The product will be delivered to the address stated in your order. Please note that the delivery address cannot be altered post-order confirmation.

5.6. Ensure that the billing and shipping details are accurate to avoid any delivery delays or issues. Aquatex Eesti OÜ and the delivery service will not be liable for any such problems resulting from incorrect or incomplete information provided by you.

5.7. Upon arrival, the courier will present the product with a delivery note. Before signing off, inspect the package for any damage incurred during transit. If you find any damage, note it on the delivery note. We advise taking a photo of the damaged item and contacting our customer service immediately at info@divedepo.com. We will replace any items damaged in transit.

6. Order Cancellation and Product Returns

6.1. After you’ve paid but before the product has been delivered, you’re entitled to cancel your order. To do this, send an email with your order number and bank details to info@divedepo.com.

6.2. You’re allowed a 14-day period to examine the product after delivery. If the product doesn’t meet your expectations, you can return it within 14 days. To initiate a return, either complete the customer service form. If the returned product shows wear and tear, Aquatex Eesti OÜ may decline the return or negotiate compensation for the item’s reduced value. A compensation claim will be sent to the email address from your order. If you disagree with the compensation amount, you may consult an independent assessor to determine the product’s depreciation. The cost of this assessment is shared between you and Aquatex Eesti OÜ unless one party’s claims are clearly baseless, in which case that party bears the full cost.

6.3. If you cancel your order as per section 6.1 or return the product according to section 6.2, you will be refunded the purchase price. This refund will be processed within 14 days of receiving your return request, provided the product is also returned within this timeframe. This is subject to the conditions outlined in sections 6.2 and 6.4.

6.4. All returned products must be complete and in their original packaging, including all items that came with the product (like cables, plastic bags, foam packaging, etc.). If the product was part of a promotional bundle, the entire set must be returned.

6.5. The return policy is not applicable to products that are made to your specifications or custom-built as per your instructions.

7. Handling Returns for Non-Compliant Products

7.1. Aquatex Eesti OÜ guarantees to address any non-conformities or defects that emerge within one year from the date of product receipt for individuals, and within one year for legal entities.

7.2. Aquatex Eesti OÜ disclaims responsibility for: a) Any damage or deterioration of the product attributable to the customer or a third party. b) Defects resulting from improper usage of the product. c) Ordinary wear and tear from standard use.

7.3. If the product is found to be faulty or fails to meet standards, customers are entitled to request a replacement with a compliant, defect-free product, or to cancel the order and return the non-compliant product to Aquatex Eesti OÜ.

7.4. In the event of a return for a non-compliant product, the full purchase price, including shipping costs, will be reimbursed within 30 days following the cancellation of the order and the receipt of the contract termination notice.

7.5. Beyond the warranty rights, customers also retain additional rights under the prevailing legal regulations.

8. Accountability and Unforeseeable Events

8.1. Aquatex Eesti OÜ and the client are both accountable for any harm inflicted on the other party due to non-adherence to these terms, within the scope and situations outlined by the relevant laws of the European Union.

8.2. Aquatex Eesti OÜ is not liable for any damages or delays in product delivery that occur due to events outside of its reasonable control, which Aquatex Eesti OÜ could not have anticipated or prevented (referred to as Force Majeure).

9. Additional Provisions

9.1. The personal information provided by customers during their visit and transactions on the Divedepo e-shop is treated as confidential. A secure data transmission channel with the bank ensures the protection of personal and banking details. Divedepo e-shop does not have access to this information.

9.2. Any issues not addressed in these terms shall be resolved in accordance with the prevailing laws of the Republic of Estonia.

9.3. Any disputes arising from orders and purchases made through the Divedepo online store between the customer and Aquatex Eesti OÜ will be attempted to be resolved through negotiation. If no resolution can be reached, you have the right to seek recourse through the Consumer Protection Board, the Commission on Consumer Complaints, or the Tallinn City Court. Complaints can be lodged by the consumer directly or through a representative. The resolution of disputes will consider the current laws of the Republic of Estonia.

10. Additional Provisions

10.1. Please note that all images are used solely for illustration purposes.

10.2. Be aware that product prices and availability are subject to change without prior notification.

10.3. We reserve the right to void any orders that contain incorrect information due to typographical errors, technical glitches, or bulk purchasing. In the event of a clear pricing mistake, Divedepo e-shop may point out the error—for example, if a Snorkel usually priced at €100 is listed at €1, it’s likely an error. Each advertised product is limited to one per customer. Items marked as ‘limited quantity’ can also only be purchased in a quantity of one per customer.

10.4. Product details are regularly reviewed and updated. However, since your last visit, there may have been changes. Occasionally, manufacturers’ websites may contain inaccurate information that could inadvertently appear on our product pages. Divedepo e-shop is not liable for such errors in product information. We advise verifying the accuracy of product details by contacting customer support via info@divedepo.com